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I’m John Paladino …

I have spent almost four decades at InterSystems, working to create a culture of unparalleled customer experiences for our clients. I’ve been involved in more complex projects than I can name: from working late into the night hunting a bug, working with our learning services teams to transform the customer experience, and continuously elevating our proactiveness.

My alma mater is Worcester Polytechnic Institute (Electrical Engineering). I joined InterSystems only a few years after I graduated as one of its earliest employees.

I have participated in every major change in enterprise services over the past 38 years. I’ve helped online trading companies as they rapidly grew, massive healthcare networks, revenue cycle management software companies and software companies across many industries.

I believe too few software companies view their customers’ success as their own, and I want to help change that. It’s been my passion and mission at InterSystems to earn the trust required to create real long-term partnerships with some of the world’s most important institutions in healthcare, logistics, and finance.

This site is an exploration of my experience, stories, and vision of customer service. I want to share what has made InterSystems an industry leader in data solutions for enterprise digital transformations across multiple mission-critical industries, and how our focus on partnership has transformed the way we deliver customer service.

Explore Inspired Service

Throughout this site, you will find more stories of customer service that inspire me. Stories of customers who are transforming the way patients are cared for in hospitals. Stories of partners who are using technology to change financial access. Stories of companies who are delivering mission-critical applications that save lives.

I’ll also be sharing key moments from the past many years – funny and enlightening stories with customers and long-time friends. And as the world is changing, more rapidly than ever, I’ll be offering my thoughts about how customer support should be changing.

Welcome to InterSystems, where your success is our mission. I’m very glad you’re here.