The DNA of InterSystems:
A Passion for Client Success

InterSystems is here for the benefit of our clients. We strive for excellence in everything we do. And we strive to be a company that our partners can trust with their long-term future and success.

Terry Ragon, CEO

Every Monday, our CEO convenes his senior team and the first item of business isn’t the company’s finances or operations: it’s service.

When a company chooses their technology partner, they trust that partner with the execution of their long-term strategy. It is an obligation that forms the core of how we view success at InterSystems: we succeed when our customers succeed.

Our commitment to long-term partnerships means we built our support team – the Worldwide Response Center (WRC) – differently than most technology companies. Our approach has earned accolades from customers and 3rd party analysts:

„InterSystems support is in rarified air.“
Gartner

„I love your customer service support. Colleagues next to me, they need to wait hours/days/weeks to get a support call from other vendors… You are the best A++. Thank you very much.“
Brisbane Customer

„The WRC is a ray of sunshine in our darkest hour.“
NHS Wales

„Give that advisor a $10,000 raise.“
Customer Response

The Rules We Live By

How have we earned such accolades? How is our customer success approach different from most technology companies?

  • We put highly trained, smart, and capable people on the front lines, closest to customers. 
  • They get together immediately, effortlessly. As an example, we don’t force our clients through an endless phone tree to get the help they need.
  • We gain an understanding of your overall goal, not just the problem at hand. We are here to enable your success.
  • We let you tell us when the issue is resolved — not the other way around. Anything short of a “Wow!” from you, our customer, means that there’s room for improvement.
  • We do not ration support, and we empower our support organization to call upon resources anywhere in the company — including our product development teams — to solve problems.
  • You will have one expert point of contact who will gather all the resources needed to ensure your issue is solved to your satisfaction.
  • Our staff is empowered to spend as much time as necessary working on your problem.
  • We backport ad hoc corrections so our customers don’t have to wait for the next version release to get their problem fixed
  • We designed our Learning Services portal to helped people gain the skills they need to successfully innovate in their company, and more than 30,000 people have enrolled to date
  • Our 12,000+ member developer community allows developers to share best practices, ask questions, and get answers from experienced engineers

Choose InterSystems to experience the transformative power of support done differently and elevate your business to new heights.

To top