How a unified data view puts the patient experience first
Community healthcare systems and hospitals face the seemingly impossible task of doing more with less — limited funding and smaller staff. How do these healthcare providers even begin to offer the kind of experience found at larger and more resourced medical centers? Putting the patient front and center starts with an integrated data strategy. Teaching […]
Reimagining the Waiting Room Experience with Digital Triage
GP and family doctors face increasing demand for immediate and accurate patient care. The pandemic accelerated digital and mobile innovations in healthcare, especially the rollout of telehealth and virtual visits. Patients have begun to expect clinical care without needing an in-person visit thanks to these new technologies. Now that patients are no longer constrained by […]
What We Can Learn from This Hospital’s Digital Transformation
Running a hospital generates many demands but few straightforward solutions. How do you collect and connect health data, so clinicians can always access a complete picture of their patients? How do you engage and empower patients to take charge of their health? And how do you deliver the best care today while innovating for tomorrow? […]
The three Keys to Unlock Customer Loyalty
An executive we had been courting for a few months approached me at InterSystems Global Summit. It’s our annual meetup of customers from around the world and an exciting gathering of developers, industry leaders, and visionaries. We were talking because he had heard our promise: we do support differently. Business leaders make an investment when […]
Leading Through Service: Insights from 40 Years of Customer Success
Do you remember deciding what you wanted to do with your life? As a young adult, I was passionate about so many things: math, physics, cars, engineering, technology, flying — the sky was truly the limit. I wanted to be a pilot, but a failed eye exam dashed my hopes. I rode life’s rollercoaster — […]